At STAT Recovery Services, we believe that effective customer engagement goes far beyond executing transactions — it’s about building smarter, more resilient supply chains through collaboration, data transparency, and shared accountability.
When suppliers and customers work together strategically, they don’t just improve efficiency — they maximize supply chain surplus: the difference between what the customer is willing to pay and the total cost to deliver value. Every partnership has hidden opportunities to recover that surplus — and doing so requires a thoughtful, holistic approach.
Revenue recovery isn’t limited to finding lost dollars after the fact — it starts with uncovering inefficiencies and unnecessary constraints that erode value across the supply chain.
At STAT, we encourage our partners to evaluate constraints in two categories:
By identifying and working through these collaboratively, organizations can reduce safety stock drivers, eliminate unnecessary customization, and improve fulfillment efficiency.
These conversations often reveal financial blind spots — the hidden costs of fees, fines, and OS&D (overages, shortages, and damages). Addressing these upstream allows both parties to strengthen performance and recover value before it ever becomes a deduction.
Supply chain success is built on relationships — and not just at the executive level. From planners and buyers to finance and compliance, every connection matters.
At STAT, we’ve learned that sustainable recovery depends on trust, understanding, and open communication. Teams that stay externally focused, learning how their partners operate and what they value most, are better equipped to solve problems collaboratively and prevent future leakage.
True partnerships are human at their core — and when relationships align from top to bottom, data and process improvements follow naturally.
Today’s supply chains generate more data than ever, but information alone doesn’t drive action. The real value comes from transforming that data into stories that reveal what’s working — and what’s not.
At STAT, we help our partners simplify complexity by connecting the dots across procurement, logistics, and finance. Rather than focusing solely on building dashboards, we emphasize narrative-driven insights — showing how patterns in claims, deductions, and chargebacks reflect deeper process issues.
This approach doesn’t just close recovery gaps — it strengthens future performance and builds a shared understanding between supplier and customer.
The best supply chain organizations don’t operate in silos. They learn, share, and evolve through engagement with the broader industry.
STAT actively participates in forums, associations, and industry events that bring together procurement, supply chain, and finance leaders. These communities foster collaboration, spark innovation, and promote best practices that benefit the entire value chain — not just individual companies.
Maximizing supply chain surplus starts with alignment — aligning data, people, and purpose. By addressing constraints collaboratively, building relationships that span every level of the organization, and using data to tell meaningful stories, companies can transform customer engagement into a strategic advantage.
At STAT Recovery Services, we’re passionate about helping our partners achieve exactly that — recovering lost value and preventing future leakage through smarter, tech-enabled collaboration.